Privacy Policy

We collect information you provide directly to us when you create an account, register a business, purchase services, or contact our support team. This includes your name, email address, phone number, business details (such as registered name, RC number, and TIN), financial information required for tax filings, and any documents you upload to our platform.

We also automatically collect certain information when you use our platform, including your IP address, browser type, device information, pages visited, and usage patterns. We use cookies and similar tracking technologies to enhance your experience and analyse platform usage.

We use the information we collect to provide, maintain, and improve our services, including processing business registrations, preparing and filing tax returns, and delivering compliance reports. We also use your information to communicate with you about your account, respond to enquiries, send service updates, and provide compliance reminders and deadline notifications.

Additionally, we may use aggregated, anonymised data for research and analytics purposes to improve our AI-powered compliance tools. We will never sell your personal information to third parties.

We implement industry-standard security measures to protect your personal and financial data. All data transmitted between your browser and our servers is encrypted using TLS/SSL. Sensitive information such as tax identification numbers and financial records are encrypted at rest.

Access to personal data is restricted to authorised Taxly staff who require it to perform their duties. We conduct regular security audits and maintain comprehensive access logs. While no system is completely secure, we are committed to protecting your data to the highest practical standard.

We may share your information with trusted third-party service providers who assist us in operating our platform, processing payments, or delivering services. These providers include payment processors, cloud hosting providers, and government agencies (where required for business registration and tax filing).

All third-party providers are contractually obligated to protect your information and may only use it for the specific purposes we have engaged them for. We do not share your personal information with third parties for their own marketing purposes.

We retain your personal information for as long as your account is active or as needed to provide you services. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Tax records and filing documentation are retained for a minimum of six years in accordance with Nigerian tax law and applicable regulations in other jurisdictions where we operate.

You may request deletion of your account and associated data at any time, subject to legal retention requirements.

You have the right to access, correct, or delete the personal information we hold about you. You may also object to or restrict certain processing of your data. Where we process your data based on consent, you have the right to withdraw that consent at any time.

Under the Nigeria Data Protection Regulation (NDPR), you have the right to be informed about how your data is used, the right to data portability, and the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC). To exercise any of these rights, please contact us using the details below.

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@taxlyafrica.com